Free features

We have no limitations in chat functions - you can use
all online consultant features

  • One consultant for free

    You have one place for the consultant for free

  • Chat on the site with visitors

    Classic way of consulting online. We don't limit chat functions. You pay only for extra options

  • Quick answers

    Use canned messages for frequently asked questions of guests. The system will automatically continue the answer as soon as you start typing

  • Brief information
    about the visitors

    The source of transition to the site, date of the first calling, number of visits, the city is displayed. browser type, quantity and addresses of the seen pages

  • Offline-form

    Callpy will send questions of guests to e-mail so far consultants are offline, will collect contacts of guests. You can adjust a window form offline so that it was automatically developed and suggested clients to leave contacts (e-mail, phone)

  • Observing what visitor
    is typing

    Consultant can supervise how visitor is typing a message, even before its sending

  • Browser
    notifications

    Do what you need to. The system will inform you about new events (new guest on the site, incoming messages and calls, missed calls)

  • Spelling check

    Spelling check before sending messages to client

  • Design customisation of widget

    Online consultant widget will perfectly integrate in your site's design

  • Photos
    of operators

    Operators photo may be displayed in chat window and on the label

  • Ulimited number of sites

    Callpy supports operator's work on several sites

  • Sound notifications

    Sound alert for consultants about new important events (new guest on the site, incoming messages and calls)

  • Chat position
    on the screen

    Visitor and operator always see the needed content

  • Stable work in all of the tabs of the browser

    Chat and video-calls are available in all of the opened tabs (with saving of the chat history)

  • Protected connection (via HTTPS protocol)

    We support websites working at HTTPS

  • Chat history
    (in Communication panel)

    The chat history with clients is always available to the consultant right in the communication panel

Extended non-free features

Get the full access to all paid Callpy functions for reasonable price

  • Free
    1 workplace
    Basic features

    1 workplace - for free

  • Pro
    up to 5 workplaces
    Extended features

    1 workplace - from 40$

  • Enterprice
    Unlimited
    number of workplaces
    Extended
    features

    1 workplace - from 60$

Rates

Free

Pro

Enterprise

Online chat
Sending message to offline client
Links highlighting
Sending files
Screenshots via ctrl+v
Possibility to leave contacts
Chat history with unlimited storage
7 languages for widget
Audio messages
Group chats
-
Two-way audio call
-
Two-way video call
-
Switching between audio and video during a call
-
Switching off a microphone during a call
-
Swichting between front and rear cameras during a call
-
Full screen video call
-
Volume adjusting during a call
-
Call recording
-
-
Reconnecting after network problems during a call
-
Accept incoming call with mobile device via QR-code or with PC
-
Switching call to a mobile device via QR-code
-
Return a call to PC from mobile device
-
Calls statistics and system messages during a call
-
Call distribution system between departments and operators
-
Calls queue
-
Call order with SMS notification
One phone number for a site
Individual phone number for each consultant
Working hours for SMS delivering
Up to 3 departments for a site
-
Up to 20 departments for a site
-
-
Consultants groups for departments
-
Visitors distributions between departments
-
Transfering visitor to another department saving chat history
-
Hiding chat history between departments
-
Dynamic department change during navigation
-
GEO location filter for departments
-
-
URL filter for departments
-
Individual emails for each department
-
Hidden departments
-
Customisable pre-chat form for each department
-
Partner mechanism for consultants
-
Standard contact form
Intelligent automatic showing of contact form during conversation
Form constructor. Form customisation.
-
Forms with text fields and forms with buttons
-
Consultant can send any form to a client to fill it
-
After-dialog form with adjustable negative options
-
Automatic showing a form after conversation
-
Store all form data for 1 year and possibility to export in CSV
-
Online/offline time statistics for consultants
-
Active time spent in Communication Panel daily
-
Statistics for dialogs, unanswered dialogs, audio/video calls hourly / daily / monthly / annually
Statistics for average respond time for each consultant
-
Statistics for average rate of dialogs
-
AB-test statistics
-
Group statistics for each site
Graphic display for statistics
Number of visitors, consultant and dialogs online at the moment
Visit number statistics
Dialogs number / unanswered dialogs number
Responding time statistics for each dialog, SLA
-
Rejected dialogs statistics
Dialog initiator statistics (client, consultant or system)
Waiting time statistics for different types of dialogs
-
Dialogs transfer statistics
-
Goals reach statistics
-
Co-browsing statistics
-
Consultant rating statistics
-
Visitors reaction to auto-message statistics
-
Offline form statistics
Quick answers statistics
-
Group statistics by site, consultant, period (week, month, year).
-
Statistics in tabular view
Integration with site database
-
Integration with authorized zones of a site
-
-
Integration with CRM
-
Creating leads and contacts in CRM from Callpy interface
-
Searching contacts in CRM from Callpy interface
-
Editing contacts in CRM from Callpy interface
-
Creating task in CRM from Callpy interface
-
Integration with social networks
-
Integrations with helpdesk systems
-
ZenDesk integration
-
Integration with analytic systems
-
Yandex.Metrika
Google Analytics
Roistat
-
Work in any browser
Windows App
Unlimited sites number
Sound notification management
Personal sounds for notifications
-
Browser notifications management
Design customisation
-
Flexible interface customisation
Visitors observe settings
Real-time data about all visitors online
Chat status, tab status, dialog status of a client in real-time
Goals of a client in real-time
Response time indicator
Detailed client data
Chat history
Client's form data
Client's browser
Client's OS
City and country
Client's data from site database
-
First visit date
Referer
-
Number of visits
UTM labels
-
Page navigation history
Keyboard data on each page
-
Text chat in Communication Panel
Smiles in text chat
Favourite smiles
Lists of clients: new, dialogs, groups, important, etc.
Sorting and filtering of clients
-
Dialog searching by phrases or words
-
Setting tags for chat
-
Opening and closing dialogs
Important clients list
-
Blocked clients list
Audio / video calls
Transfer chat to a consultant or to a department
Possibility to initiate a dialog as a consultant
Observing client's site page
Navigation management
-
Sending any form to client to fill
-
Send message history to e-mail
-
Renaming client
Quick answers
-
Copying messages from chat as a text
Possibility of viewing client's message before sending
-
Chat between consultants only
-
Team section with list of all consultants of a site
-
Customising photo and name for each site separately
-
Add message to quick answers with 1 click
-
Group quick answers by colors
-
Group quick answers by site
-
Group quick answers by consultants
-
Selecting quick answer by few symbols
-
Selecting quick answer only with keyboard
-
Filtering quick answers
-
All statistics
Customising widget design
Switch on/off observing client's tab
-
Observe how client switches tabs of a site
-
Remote control by requesting from client
-
2-way co-browsing
-
Stopping remote control by client
-
Stopping remote control by consultant
-
3 types of widget for each site
Saving settings when switching between types of widget
More than 30 ready for use color themes for different site design
Creating and managing goals
-
Composite goal with several events
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Different type of goal events: click on a element, navigate to page URL, filling a form, etc.
-
Auto messages by different conditions
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Condition based on time spent on a site or page
-
Condition based on number of viewed pages
-
Unlimited scripts by setting conditions and actions
-
SLA parameters for each site
-
-
REST API
-
Real-time viewing of all ongoing dialogs
-
-
Group chat with unlimited members
-
Select the amount of workplaces
1
2
3
4
5
3
Need more
6
Select lisence period
1 month
3 month
discount
5%
6 month
discount
10%
1 year
discount
20%
2 years
discount
30%
2 years
Summary: 0.00 $
Discount: —
License type —
  • More than one consultant
    (Possibility to hire
    consultants)

    You will be able to hire unlimited amount of consultants and manage them between you sites

  • Detailed information
    about clients including
    contacts

    The system collects contacts of clients from open sources (a name, an avatar, phone, Skype, the site, the FB profile) even when consultants aren't online

  • Exporting contacts
    of clients (in *CSV)

    You can save the contacts of site's visitors as a file

  • Live watching

    Supervise visitor actions in real-time

  • Automatic greeting

    Callpy can automatically offer the help to site visitors

  • Holding
    messages

    If consultant doesn't answer to a client, a message with an offer to wait for an answer or to leave email will be sent to a client

  • Calls from site

    Free online calls between clients and consultants

  • Video calls

    Make live video presentations right on your site

  • Navigation management

    Guide visitor through a site, show content

  • Hints

    Highlight and comment elements on a visitor's site page

  • Highliting of the areas

    Highlight something on a page and visitor will see it

  • Chat transfer
    to another consultant

    Consultants can transfer dialogs between each other

  • Branded chat
    with possibility of customising
    images and logos

    Extended customization of style of a widget. You will be able to introduce elements of a corporate style, to create your own unique design of a chat and label

  • CRM integration

    Allows to attach the dialogues in the chat to contacts, create new contacts right from Callpy, give targets, automatically save the chat history in the CRM, automatically save the client's contacts in the CRM

  • Detailed statistics

    Represent visually the quality of work of consultants. Control of chats, operating time, efficiency of employees

  • Block spam clients

    Consultant can block a client by adding him to the blacklist

  • Sending of the dialogues
    by email

    Sending of the dialogues history by email

  • Notification if the client adds the good to cart

    If the client adds the good to cart the system will notify the consultant about this immediately

  • Contacts request form

    Offers visitors to share their contacts before starting a dialog or during a dialog

  • Collecting contacts
    of the visitors

    Collecting contacts of visitors of the website through the Callpy form even when there are no consultants on the website. You can adjust fields in shape for collection of data on your discretion. This information is available to consultants в« information about a visitor» and in the list of clients. Data can be sent automatically to CRM System — contacts will be created. All contacts are possible to be download in *.CSV

  • Distribution by departments

    Create groups of consultants and distribute flows of visitors. Set filters by region or by page URL. In each department you can tune separate form with pre-chat fields.

  • Prechat fields

    Create personal forms to collect data about visitors of your site.

  • Offline message

    The possibility to write message to a visitor, which has already left the site. Visitor will receive message when he is back on the site. Visitor will receive the message when he is back on the site. The chat window will be opened and all unread messages will be shown.

  • Sending dialog to
    email from the consultant panel

    If consultant during a dialog receive important information from visitor, he will be able to send the dialog to any email address.

  • Targeted
    messages
    depending on page URL

    Sending messages to visitor's chat depending on page URL of the visitor.

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inefficiency of some functions Callpy.